Returns & Refunds policy

We know you’ll be more than happy when you receive your stuff and we hope the next time we hear from you is on our social media channels!

If, for whatever reason you are unhappy please contact usĀ and we’ll see what we can do.

Unfortunately, due to the nature of some of our products some are unable to be cancelled or returned. This is due to them being made to measure or custom for you. That being said, we do take back some made to measure products so check below if we accept returns on your item.

Backrests can not be returned or cancelled.

Seating can not be returned or cancelled.

These straps can be returned or cancelled.

All Purpose Strap
Calf Strap
Waist Strap
Double Sports Strap
Hook & Loop Toe Strap
‘D’ Ring Toe Strap
Chest Strap

These straps can not be returned or cancelled.

Padded Calf Strap

These bagsĀ can be returned or cancelled.

Clip-on Under Seat Bag
Hook & Loop Under Seat Bag
Large Under Seat Bag

These bagsĀ can not be returned or cancelled.

Wheel Bag
Padded Wheel Bag

These guardsĀ can be returned or cancelled.

Impact Guards
Back Bar Guard
Ratchet Protector Cover
Side Pad
Skirt Guards

These guards can not be returned or cancelled.

Impact Guards With Cut Outs

These accessoriesĀ can be returned or cancelled.

Frame Key Ring
Mobile Phone Holder

Full chairs can be returned or cancelled.

These Cyclone itemsĀ can be returned or cancelled.

Under Seat Bag

These Cyclone items can not be returned or cancelled.

Cushion Cover
Cushion & Cover
Seat Sling – Screw Holes
Seat Sling – Hook & Loop
Backrest

If your item can be returned you have 14 days to return the item in it’s original condition and packaging and we’ll then process a full refund. We’ll even pay your postage!

You can read our full returns, refunds and cancellation terms in our T’s & C’s section.